ICT marketing mix for city bus network

Expresso Biarticulado in Curitiba-PR, Brazil.

Four steps to improve comunication with riders and also generate revenues for the company.

ICT combined with marketing mix can improve loyalty of public transport users as well as setting a new sales channel.

Based on a survey that provides segmentation data, it is possible to improve, by means of ICT inside the buses, the satisfaction of riders and also acquire a sales channel. A mix will connect people inside the bus with cloud business.

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